Refund & Return Policies

Order Changes & Cancellations
Orders begin processing as soon as they are placed. Because of this, we are unable to cancel or edit orders after checkout.

Returns & Exchanges
Due to the made to order nature of our products, all sales are final, and we do not accept exchanges or returns for size, color, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue and the packaging.

All claims are reviewed on a case by case basis to determine whether they qualify for a replacement or a refund. Approved claims will be processed promptly.

Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at hello@houseofsaturn.co with:

- Your order number
- A description of the issue
- Photos of the damaged or incorrect item and the packaging label

Once verified, we will arrange a replacement or issue a refund as quickly as possible.

Refunds
Approved refunds will be returned to the original form of payment.
Processing times:

- PayPal refunds: 24–48 hours

- Credit card refunds: 3–7 business days

Refunds Not Eligible If:

- The wrong shipping address was provided at checkout

- The package was not collected from the local post office

- The carrier marks the package as delivered but it is lost or stolen

- Claims fall outside our 48-hour reporting window

We reserve the right to deny unreasonable replacement or refund requests.

For questions, email us at hello@houseofsaturn.co